Refund policy

Tegaocert gives you 30 calendar days after receipt of an item to request a return or exchange. The deadline concerns your request. For items received in separate deliveries, calculate the period from each item's own receipt date.

Postage is paid by Tegaocert

We cover return postage for ordinary returns, including a change of mind, and for damaged, defective, or incorrectly supplied items. We also pay the return postage for an exchange. This coverage includes shipment from the United States to our return address in France.

We do not deduct return postage from refunds or charge restocking, return handling, exchange handling, or refund processing fees. Contact us before purchasing postage so we can arrange a prepaid label or another method paid by us.

How to arrange a return

Email AlmaStanley9550@outlook.com or call +33 7 73 05 60 66 within the 30-day period. Give us the order number, identify the item, and tell us whether you want a refund or exchange. This step arranges transport and connects the return with your order; it is not a separate approval requirement.

Send returns using the arrangements supplied to:

Tegaocert
309 Montée de la Folie
42153 Riorges
France

Package the item securely for the journey and include your order number. Retain any tracking details and proof of posting while the return is in progress.

Exchanges and problems with an item

For an exchange, tell us which replacement you would like. We check availability and explain any difference in item price before you decide to proceed. Exchanges use the same request period and seller-paid return postage, with no handling fee.

Please report damage, a defect, or a wrong item within 7 calendar days after receipt. Describe the issue and provide photographs if available. This reporting request helps us investigate promptly; it does not reduce the 30-day return and exchange period or your statutory rights.

Receiving your refund

Refunds reach the original payment method within 10 calendar days after we receive the returned item. This period includes checking, processing, and arrival of the credit. We notify you when the refund is issued. Contact us if it has not arrived by the end of the period, with your order number and return tracking reference.

This policy preserves mandatory consumer rights and any earlier refund deadline required by applicable law.