FAQs

What does Tegaocert sell?

We offer toys and collectible items. Check the listing for contents, specifications, age recommendations, and safety information. Send us the product link if you need help choosing.

Where is your business located?

Our business and return address is 309 Montée de la Folie, 42153 Riorges, France. The delivery services described here apply to the United States.

Is there a minimum purchase for free shipping?

No. Standard U.S. shipping is free on all orders, regardless of order value.

What delivery time should I expect?

Orders require 1-2 business days of processing, followed by estimated transit of 7-15 business days for standard shipping or 5-8 for expedited shipping. Estimated totals are 8-17 and 6-10 business days respectively.

How much does expedited shipping cost?

It costs US$15 per order. The same processing period applies before dispatch.

How do I check my shipment?

Use the tracking supplied after dispatch. Contact us if tracking is missing, stops updating, or says delivered when you have not received the parcel.

Can I cancel or change an order?

Contact us promptly. We will check the order's stage and whether a correction or cancellation remains possible. Dispatched orders may require a return after receipt.

What is the return and exchange deadline?

Request a return or exchange within 30 calendar days after receipt. For separate deliveries, use each item's receipt date. We explain replacement availability and any exchange price difference first.

Do I pay to send a return to France?

No. Tegaocert covers ordinary and problem-item return postage, including exchanges and shipment to France. Contact us to arrange postage. No restocking, handling, or refund processing fees apply.

What should I do about a damaged or wrong item?

Please report the problem within 7 calendar days after receipt, with photos if available. This reporting request preserves your 30-day window and statutory rights.

When will a refund reach my account?

Within 10 calendar days after we receive the return, through the original payment method, or sooner where law requires. The period includes checking and processing. Contact us if the credit is missing after that period.

How can I reach customer service?

Email AlmaStanley9550@outlook.com or call +33 7 73 05 60 66. Include your order number for purchase enquiries.