Privacy policy

Tegaocert is responsible for the personal information it processes to operate Tegaocert.com and provide customer service. Contact us at AlmaStanley9550@outlook.com, +33 7 73 05 60 66, or 309 Montée de la Folie, 42153 Riorges, France, about this policy or a privacy request.

Personal information involved

Order and support information can include your name, email address, telephone number, billing and delivery addresses, purchased items, payment status, transaction references, and correspondence. If you submit a product complaint, its description and any photographs you provide may form part of the record. Account information is processed where you use an account feature.

Payment providers handle the credentials needed for checkout. We use transaction information and confirmations to administer purchases and refunds. Avoid sending full card numbers, security codes, or passwords to customer service. We obtain information directly from you, from your use of the website, and from providers involved in payments, deliveries, or support.

Purposes and legal grounds

We process information to prepare and fulfill purchases, communicate order progress, answer enquiries, arrange returns and exchanges, and provide refunds. Where the GDPR applies, necessary purchase administration is based on performing a contract or taking steps at your request before entering it.

Accounting and required records may be processed to meet legal obligations. Fraud prevention, service security, and managing disputes may rely on legitimate interests in protecting customers and the business, balanced against your rights. Where required, optional marketing and tracking rely on consent. You may withdraw consent without affecting processing that was lawful before withdrawal.

Details needed to accept payment, deliver goods, or respond to your request must be supplied for those purposes. If required information is missing, we may be unable to complete the purchase or provide the requested assistance.

Cookies and communication choices

Technical information may include an IP address, device or browser details, pages visited, and interactions with shopping features. Cookies or similar technologies may support carts, checkout, preferences, and security. Nonessential analytics or advertising, if used, are subject to applicable consent, notice, and choice requirements.

You can manage cookies through browser settings and any website controls provided. Blocking necessary cookies may affect store functions. Promotional email, where offered, can be stopped using its unsubscribe instructions or by contacting us. Order and support messages needed for an existing purchase may continue.

Recipients and international processing

Providers supporting hosting, payments, shipment, communications, and customer service may receive information needed for their work. Professional advisers and public authorities may receive information where required by law or appropriate to a legal or security matter.

Providers may process information in France, the United States, or another country. For transfers outside the European Economic Area subject to the GDPR, we use an applicable lawful transfer mechanism, such as an adequacy decision or standard contractual clauses with additional measures where required. You may contact us for details of safeguards relevant to your information.

Retention and protection

Retention depends on the reason for processing, unresolved orders or enquiries, and accounting, legal, security, or dispute requirements. We retain records only as needed for those purposes and applicable obligations. Legal exceptions may require keeping some records after a deletion request.

We use reasonable safeguards appropriate to the information and risks involved. Online transmission and storage cannot be guaranteed completely secure.

Rights and requests

Where applicable, you may request access, correction, erasure, restriction, or portability, and object to processing, including direct marketing. Depending on U.S. state law and the activity involved, rights may also include opting out of targeted advertising, sale or sharing, specified sensitive-information uses, or certain profiling, and appealing a request decision. We honor legally required opt-out preference signals where relevant.

Send requests to our email address above. We may verify your identity or an agent's authority and respond within applicable legal deadlines, explaining relevant exceptions. We do not unlawfully discriminate for exercising protected rights. You may complain to the CNIL or another competent supervisory authority.

Children and policy revisions

A product's age recommendation does not give a child permission to submit personal information online. If you believe a child has supplied information without the consent required by applicable law, including a child under 13, contact us so we can investigate and take appropriate steps.

We publish revisions on this page and provide additional notice where required. Contact us if you need help understanding a change or exercising a privacy choice.